Return & Exchange
With you in mind!
We understand that some of you are buying our product 3 months ahead of time for your little one!We also understand that a growth spike in kids can be unpredictable!This is why our return policy last 30 days from the day you received your order. If 30 days have gone by, unfortunately we can’t offer you a refund or FREE exchange.To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the tags intact.The 30 day domestic free return and exchange policy is not applicable to final sale items.
Sale items and Free shipping are eligible for exchanges only!
Free Exchanges USA only(if applicable):
We only replace items if they are defective, damaged, too small or too big for your child. If you need to exchange it for the same item, send us an email at chicsistar@onlineservice.vip
USA customers:
Contact us and we will email you one free return label with a return identification number for your product. If you choose to be responsible for paying for your own shipping costs for returning your item, you should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
(Multiple items return will need to be paid by customer)
Canadian customers:
Please contact us so we can provide you with the return address and a return identification number. Unfortunately we are not able to send a return label to Canada. We ask you to return your item to us on your own. The exchange will ship free of charge from our warehouse once we get your return. You should consider using a traceable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Shipping costs are nonrefundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
All other countries:
Please contact us prior to make a return.Your return/exchange will be evaluated case by case. Refunds (if applicable)Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you’ve done all of this and you still have not received your refund yet, please contact us at chicsistar@onlineservice.vip.